Shipping policy

  1. Order Processing Time

    All orders are processed within 1–3 business days (Monday–Friday, excluding US federal holidays). Orders placed on weekends or public holidays will be processed on the next business day. Processing time includes order verification, quality inspection, and furniture packaging preparation.

    We reserve the right to slightly extend processing times during peak seasons, inventory updates, or temporary supply delays. Any significant delay will be notified to customers via email.
  2. Shipping Coverage & Service Type

    We primarily ship to all 50 states of the United States. International shipping is available only for eligible countries shown at checkout.

    All furniture items are oversized/freight goods and shipped via professional domestic freight carriers. Standard furniture delivery includes curbside delivery. In-home delivery or assembly services are not included unless explicitly stated and purchased separately.
  3. Estimated Delivery Time

    Estimated delivery times are calculated after order processing is completed:

    US Domestic Standard Freight Shipping: 5–15 business days

    Remote states or rural areas: 15–25 business days

    All delivery times are estimates only and not legally guaranteed. Delays caused by carrier scheduling, route adjustments, weather, or peak season traffic do not qualify for refund or compensation.
  4. Shipping Fees & Free Shipping Rules

    Shipping costs are calculated based on product size, weight, packaging volume, and delivery destination. Exact shipping fees will be automatically displayed and confirmed at checkout before payment.

    If free shipping promotions are active, eligible order thresholds will be clearly displayed on product pages or checkout. Free shipping only covers standard curbside freight delivery.
  5. Delivery Address & Customer Responsibility

    Customers are solely responsible for providing accurate, complete, and valid shipping addresses, including ZIP code, street number, and contact information.

    We are not liable for lost, returned, or misdelivered packages caused by incorrect addresses, incomplete information, unclaimed delivery, customer relocation, or missed carrier delivery appointments. Redelivery fees will be charged for failed delivery attempts caused by customer issues.
  6. Furniture Transit Condition Disclaimer

    Furniture is large, bulky, and prone to minor cosmetic wear during long-distance freight transportation. The following conditions are considered normal transit characteristics and do not constitute damage or defective products:

    Minor surface scratches, slight scuffs, or minor paint imperfections

    Packaging wear, tear, or box damage with no impact on furniture structure

    Minor loose screws or assembly gaps caused by transportation vibration

    We provide free repair guidance, replacement accessories, or partial refunds for minor transit issues. Full order refunds for minor cosmetic transit flaws are not supported.
  7. Damaged & Lost Shipment Handling

    Customers must inspect the package upon delivery. For severe structural damage, broken parts, or complete loss caused by carrier transit:

    Customers must contact us within 48 hours after delivery with photos/videos of damage and packaging

    We will file freight claims with the carrier and provide solutions including part replacement, partial refund, or reshipment

    No damage claims will be accepted after the 48-hour window or for customer self-inflicted damage after delivery.
  8. Order Modification & Cancellation After Shipment

    Once an order has been shipped, address changes, order cancellations, or delivery reroutes are not available. If customers refuse delivery without valid quality reasons, all return shipping fees, carrier return charges, and restocking fees will be deducted from the refund amount.
  9. Force Majeure & Carrier Delays

    We are not responsible for delivery delays, route suspensions, or shipment failures caused by weather disasters, natural hazards, carrier service suspension, traffic control, public emergencies, or other force majeure situations. We will actively update order status and provide follow-up solutions as reasonably possible.
  10. Policy Updates

    We reserve the right to update this Shipping Policy at any time. Revised terms take effect immediately after posting on our store website. Continued purchase and site usage constitute acceptance of the latest policy.